![]() Troy grew up in retail working at his father’s grocery store where the values of customer service, teamwork, and work ethic were instilled in him at an early age.įrom railroad to retail executive: An inspiring career journey.Ī deeper look at why retail has him hooked for life. ![]() Troy spent 16 years with The Home Depot beginning as a manager trainee when they had 135 stores and he held roles of increasing responsibility culminating with the role of Division President, Northern Division with over 600 stores and $24B in revenue. Prior to joining Total Wine, Troy held senior leadership positions with Office Depot, Toys R Us and The Home Depot.Īt Office Depot, as COO and President of Retail he led the retail merger of Office Depot and Office Max.Īt Toys R Us, as EVP of Stores and Services he led their omni-channel efforts and was an early adopter of many of the services retailers practice today. Supporting real estate initiatives with new stores and an extensive modernization plan.ĭriving laser focus on the customer experience. ![]() Rapidly innovating processes to enable the digital business. Leading the stores team through the pandemic. During his tenure, he led the Stores Organization to achieve significant milestones, including: Troy joined them in 2017 as Chief Stores Officer. In addition, Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category. Their typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Now they’ve grown to 249 stores across 27 states and continue to open on average 15 stores each year! He shares how it improves productivity, process, and the customer experience! Once you hear Troy’s story, you’ll double down to make sure to foster this key trait in yourself and your team. Total Wine & More has grown into the country‘s largest independent retailer of fine wine.ĬEO Troy Rice shares the core trait he seeks to instill in every employee and that he’s also seen emulated by his personal mentors, legendary Home Depot Founders Bernie Marcus and Arthur Blank.
0 Comments
Leave a Reply. |